Last Update : 22nd August 2025
Welcome to (point.givi.com.my) the official online store. These Terms of Use explain the rules for shopping with us online. By creating an account, browsing, or purchasing through our website, you agree to these Terms.
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Account Registration
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You may browse our store without an account but creating one will make checkout faster and allow you to track your orders.
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When registering, please provide accurate details such as your full name, email, contact number, and delivery address.
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You are responsible for keeping your account details safe. Do not share your password with others.
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Product Information
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We aim to provide accurate details about our products, including descriptions, images, and prices.
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Sometimes product colors may look slightly different due to screen settings.
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Availability may change without notice. If an item becomes unavailable after you place an order, we will inform you as soon as possible.
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Orders & Payments
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Orders are only confirmed once payment has been successfully received.
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We accept the payment methods shown at checkout. All transactions are processed securely.
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If there are pricing errors, we reserve the right to cancel or adjust the order.
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Shipping & Delivery
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We will ship your order to the address you provide at checkout. Please double-check to avoid delays.
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Delivery times may vary depending on location and courier services.
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Returns & Exchanges
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If you receive a damaged or incorrect product, please contact us within 3 days of receiving your order.
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Products may be returned for an exchange of the same item or another item of equal value (subject to stock availability).
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All returned products must be unused, in their original packaging, and include all original tags or accessories (unless the item is faulty). Please review our full Return & Exchange Policy for detailed conditions and procedures before making a request.
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Refunds
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Refunds are only available under limited circumstances, such as when:
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The purchased item is out of stock and cannot be fulfilled.
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An overpayment was made during checkout.
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All refunds will be processed back to the original payment method used at the time of purchase.
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Please allow 5–7 working days for the refund to be completed, depending on your bank or payment provider.
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You will be notified by our Customer Service team once your refund has been processed. Full Return & Exchange Policy for detailed conditions and procedures before making a request.
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Use of Website
When shopping with us, you agree not to:
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Use false information when placing an order.
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Attempt to disrupt or hack the website.
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Misuse our services in any unlawful or harmful way.
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Intellectual Property
All product images, designs, and website content belong to GIVI Asia Sdn. Bhd. You may not copy or reuse them for commercial purposes without permission.
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Limitation of Liability
We do our best to provide a smooth shopping experience. However, we are not responsible for:
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Delays caused by courier services or factors beyond our control.
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Minor differences in product appearance (such as color).
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Any indirect losses from using our website.
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Governing Law
These Terms of Use are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.
Contact Us
These Terms of Use are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.
If you have any questions about these Terms or your orders, you can reach us at:
GIVI Asia Sdn. Bhd.
No.11 & 13, Jalan Jasmine, Seksyen BB10,
Kaw. Perindustrian Bukit Beruntung,
48300 Rawang, Selangor.
📧 Email: [email protected]
📞 Tel: +60122812164 (Customer Service Department)