At GIVI, we are committed to delivering quality products and a smooth shopping experience. Every item shipped is guaranteed to be brand new, in excellent condition, and matches the product description and images displayed on our website.
1.Eligibility
Exchange requests must be made within 3 days from the date the product is received. To be eligible, the item must:
o Be unused, unworn, uninstalled, and in its original condition.
o Be returned in its original packaging with all tags, labels, manuals, accessories, and complimentary gifts (if any).
o Be accompanied by the original proof of purchase (order number or invoice).
o Not show any signs of misuse, damage, modification, or normal wear and tear.
2. Reasons
Exchanges may be accepted for:
o Wrong size.
o Wrong colour (where applicable).
o Incorrect item received.
o Manufacturing defects.
Exchanges due to change of mind are subject to our approval and stock availability.
3.Non-Returnable Items
The following items are not eligible for return unless they are defective or incorrectly supplied:
o Customized or personalized products.
o Products that have been used, installed, or altered.
o Products with missing accessories, packaging, or labels.
o Products damaged due to improper use, accidents, or unauthorized repairs.
4.Damaged, Defective or Incorrect Items
o Supporting evidence such as photographs or videos may be required to facilitate our investigation.
o Once verified, we will arrange an appropriate resolution in accordance with this policy.
5. Return & Exchange Procedure
To initiate a return:
o Contact our Customer Service team with your order number.
o Wait for return authorization and instructions.
o Securely pack the item in its original packaging.
o Ship the item to the designated return address.
o Once received, the item will be inspected before the exchange request is approved.
All returns or exchanges must be shipped to the following address:
GIVI Asia Sdn. Bhd.
No. 11 & 13, Jalan Jasmine, Seksyen BB10,
Kawasan Perindustrian Bukit Beruntung,
48300 Rawang,
Selangor Darul Ehsan.
📞 +60122812164 (Customer Service Department)
6. Returned & Exchange Shipping Costs
o Customers are responsible for return/exchange shipping costs for personal reasons (e.g., wrong size, change of mind).
o We will bear reasonable shipping costs if the return or exchange is due to our error (defective, damaged, or incorrect item).
7. Rejection of Returns & Exchange
We reserve the right to reject any return that:
o Does not meet the eligibility requirements.
o Is submitted outside the permitted return period.
o Is returned without prior authorization (if required).
o Is received in a condition different from that originally shipped.
8. Resolution Options
Depending on eligibility and stock availability, we may offer:
o Product replacement.
o Exchange for another item.
9. Exchange Limitations
o Exchange requests are strictly limited to one (1) time only per purchase.
o Items that have been used, installed, modified, or damaged after delivery are not eligible for exchange, unless a manufacturing defect has been verified.
o Exchange is only allowed for products of equal or higher value. Any price difference must be borne by the customer.
We reserve the right to reject any exchange request that does not comply with the above conditions.