1. Eligibility
Refunds will only be processed after the returned item has been received, inspected, and approved. Refunds may be granted where:
o The returned item complies with our Returns Policy.
o The product is confirmed to be defective.
o The incorrect product was supplied.
o The order is cancelled before shipment.
2. Method
o Approved refunds will be processed using the original payment method used for payment.
3. Amount
Refunds will cover the purchase price of the eligible product only.
The following are generally non-refundable unless the return results from our error:
o Shipping fees.
o Taxes and duties (where applicable).
o Additional service charges. (if any)
Where promotional discounts or free gifts were applied, the refund amount may be adjusted accordingly.
4. Processing Time
o Approved refunds are typically processed within 7–21 business days after approval.
o Actual crediting time may vary depending on your payment provider or financial institution.